Terms & Conditions


Prices & Payment methods 

Prices are valid at the time of order. We reserve the right to amend prices without notice from time to time. The total cost of your order is the price of the products ordered plus delivery charges. 

Full payment must be made prior to the dispatch of the products. Purchases made through Purple Games online store are secured through the trusted internet payment processing company “PayPal”. All personal debit and credit card information transmitted are handled by PayPal’s secure connections. All personal contact information transmitted to us will not be shared, sold or solicited. 

If you do not want to use PayPal, you can make a deposit at a Purple Games’ bank account. Contact us at info@purplegames.eu, so that we can inform you on this way of payment. 

By completing the process for an online order you are confirming that the credit/debit card being used for the transaction(s) is yours. 

All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to, or does not, for any reason, authorize payment to us, we will not be liable for any delay or non-delivery. 


Return and Refund Policy 

Purple Games will not accept any returned merchandise without prior written communication and agreement. 

Purple Games will refund you, if an in stock/activated order is cancelled before it has been sent out. If you would like to cancel your order and get refunded, please contact us at info@purplegames.eu


Lost or Damaged Items 

You understand and agree that Purple Games shall not be liable for any direct or indirect damages done by any of the services we provide. All items are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the shipping company. Purple Games ship items using the standard postal service that excludes tracking code. However, if you request it, Purple Games can ship items using a tracking code at an extra charge of 2.50 Euro. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company. We do not assume any responsibility for lost packages. 


Refusal of transaction 

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content of this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.


User Policy

In Purple Games online store any user is allowed to write his opinion or a review about one of our products. Purple Games is not liable for any inappropriate comments written by any user or any kind of misappropriate user behavior.


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